Members,
The SSC IM is a great avenue for support, be sure to login.
To launch the SSC IM, you must hit the blue launch icon above the forums. If you experience any difficulties, go to the bottom of any SSC page and hit the feedback icon. This will allow you to contact moderators directly and we will help you troubleshoot from there.
Also be sure, when checking for our response, to check your junk mail folder.
Hope this helps.
Danielle
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The SSC Support Team